Zero Buzz, Real Craft

Privacy Policy

1. Privacy at a glance

We take the protection of your personal data very seriously. Below, we explain what personal data we process when you visit our website, for what purposes this is done, and what rights you have.

Personal data is any data that can be used to identify you personally.

2. Data Controller

The data controller for data processing on this website is:

Fischkopp Management FZCO
Dubai Digital Park
Dubai, United Arab Emirates

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

3. Collection and processing of personal data

We process personal data when you provide it to us, for example by entering it into a contact form or through communication via email, telephone, WhatsApp or other channels.

In addition, technical data is automatically collected when you visit our website, for example:

  • IP address.
  • Date and time of access.
  • Browser type and version.
  • Operating system.
  • Referrer URL.
  • Pages accessed.

This data is processed to enable the technical operation of the website, to ensure security and to improve the stability of the website.

4. Purposes of data processing

We process personal data in particular for the following purposes:

  • Provision and operation of the website.
  • Processing enquiries.
  • Communicating with customers and prospective customers.
  • Arranging appointments.
  • Sending newsletters and information, provided you have given your consent.
  • Analysing and optimising our website.
  • Marketing and conversion tracking, where used and where consent has been given.

5. Legal Bases for Processing

Where applicable, your data is processed on the following legal bases:

  • Article 6(1)(a) of the GDPR, where you have given your consent.
  • Article 6(1)(b) of the GDPR, where processing is necessary for the performance of a contract or for the implementation of pre-contractual measures.
  • Article 6(1)(c) of the GDPR, where there is a legal obligation.
  • Article 6(1)(f) of the GDPR, where we have a legitimate interest in the secure, efficient and user-friendly provision of our website and our communications.

6. Cookies and Consent Management

Our website uses cookies and similar technologies. Cookies may be technically necessary or used for analytical, marketing and convenience purposes.

Technically necessary cookies are used on the basis of our legitimate interest in ensuring the website functions properly. We only use all other cookies and similar technologies with your consent, where such consent is required.

You may withdraw or amend your consent at any time with future effect.

7. Contacting Us

If you contact us via the contact form, by email, telephone or through other channels, your details, including any personal data contained therein, will be stored and processed for the purpose of dealing with your enquiry.

We will not disclose this data without your consent, unless there is a legal obligation or another permissible legal basis to do so.

8. WhatsApp communication

We use WhatsApp to communicate with customers, prospective customers and partners, and, where applicable, for support or information purposes.

In particular, the following data may be processed:

  • Telephone number.
  • WhatsApp profile name.
  • First name, if available.
  • Content of communications.
  • Communication metadata.
  • Technical data, to the extent generated during use.

If you use WhatsApp to make enquiries or communicate with us, processing is carried out, depending on the case, on the basis of your consent, for the performance of a contract, or on the basis of our legitimate interest in rapid and effective communication.

9. Analytics and marketing tools

We may use analytics and marketing tools to analyse the use of our website and improve our services. These may include, in particular, the following services:

– Google Tag Manager.
– Google Analytics.
– Google Ads.
– Meta Pixel / Facebook Pixel.
– Facebook Conversion API.
– LinkedIn Insight Tag.
– TikTok Pixel.
– WP Statistics.

These services may use cookies or similar technologies and process personal data, in particular usage data and technical data. Where necessary, their use is based solely on your consent.

10. Embedded Services and Content

Our website may incorporate third-party content and services, for example:

  • YouTube.
  • Google Maps.
  • Google Forms.
  • Calendly.
  • Google Calendar.
  • Social media elements.

When using such services, personal data may be transferred to the respective providers. This may also involve a transfer to third countries, in particular the USA.

11. Newsletter

If you subscribe to our newsletter, we will process your email address and, where applicable, any other voluntary information provided, solely for the purpose of sending the newsletter and for the associated administration.

We may use an external service provider for the dispatch and analysis of newsletters. You may withdraw your consent at any time by unsubscribing from the newsletter.

12. Retention Period

Unless expressly stated otherwise in this privacy policy, we will only retain personal data for as long as is necessary for the respective purposes or for as long as statutory retention periods apply.

Once the respective purpose no longer applies or statutory retention periods have expired, the data will be deleted or blocked.

13. Data transfers to third countries

Where we use services from providers based outside the European Union or the European Economic Area, personal data may be transferred to third countries, in particular to the USA.

Where necessary, we base such transfers on appropriate safeguards such as standard contractual clauses or applicable adequacy decisions, where available.

14. Your rights

Subject to the applicable legal provisions, you have the right at any time to:

  • Access your stored data.
  • Rectify inaccurate data.
  • Erase your data.
  • Restrict processing.
  • Data portability.
  • To object to the processing.
  • To withdraw any consent given with effect for the future.
  • To lodge a complaint with a competent data protection supervisory authority.

15. SSL or TLS encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. You can recognise an encrypted connection by the fact that the browser’s address bar changes from ‘http://’ to ‘https://’ and a padlock icon is displayed.

16. Amendments to this Privacy Policy

We reserve the right to amend this Privacy Policy to ensure that it always complies with current legal requirements and the actual processing activities carried out on our website.

You can find the latest version on this website at any time.

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